PRIVACY CHARTER AND MANAGEMENT OF COOKIES
Objet
This Charter is drawn up by Pharmacie Chatelle SRL located Rue Georges et Jacques Martin, 50/6 at 1200 Brussels, registered with the Banque Carrefour des Entreprises under the number: 0506 720 179 (hereinafter referred to as (« The Data Manager »).
The purpose of this Charter is to inform visitors to the website at www.pharmaciechatelle.be (hereinafter referred to as the "website") and those using the "Pharmacie Chatelle" mobile application of the how the data is collected and processed by the Data Manager.
This Charter is part of the desire of the Data Manager to act in complete transparency, in compliance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data. and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the "General Data Protection Regulation").
The Data Manager pays particular attention to the protection of the privacy of its users and therefore undertakes to take the reasonable precautions required to protect the personal data collected against loss, theft, disclosure or unauthorized use.
If the user wishes to react to one of the practices described below, he can contact the data Manager at the postal address or at the email address specified in the "contact details" section of this Charter.
User Consent
By accessing the website, downloading the "Pharmacie Chatelle" mobile application and using it, the user declares to have read the information described below, accepts this Charter and expressly consents to the processing Data manager collects and processes, in accordance with the methods and principles described in this Charter, his personal data that he communicates through the website and/or on the occasion of the services offered on the website or on the Mobile Application, for the purposes indicated below.
The user has the right to withdraw his consent at any time. The withdrawal of consent does not affect the lawfulness of the processing based on the consent previously given.
What data do we collect ?
By visiting and using the website, by using the Mobile Application, the user expressly consents to the data Manager collecting and processing, according to the methods and principles described below, the following personal data:
- His domain (automatically detected by the Data Manager's server), including the dynamic IP address;
- His e-mail address if the user has previously revealed it, for example by sending messages or questions on the website, by communicating with the Data Manager by e-mail, by participating in discussion forums, by accessing the restricted part of the website subject to identification, etc. ;
- All the information concerning the pages that the user has consulted on the website;
- Any information that the user has given voluntarily, for example in the context of information surveys and/or registrations on the website, or by accessing the restricted part of the website by means of identification.
Via the Mobile application, If the user provides this data, we collect the following data:
- Photo of medical prescription, dietary supplement, etc. sent by the patient to Chatelle Pharmacy
- The Mobile telephone number given by the patient in order to be contacted if needed
It is possible that the data Data Manager may also collect non-personal data. These data are qualified as non-personal data because they do not directly or indirectly identify a particular person. They may therefore be used for any purpose whatsoever, for example to improve the website, the products and services offered or the Data Manager's advertisements
In the event that non-personal data are combined with personal data, so that identification of the persons concerned is possible, these data will be treated as personal data until their reconciliation with a particular person is made impossible
Data Collection means
The Data Manager collects personal data as follows :
- Visit of the pharmaciechatelle.be website with or without creating a personal account
- Placing an order, writing a message via the contact sheet
- Via the Mobile Application, when the user sends a message accompanying the photo
Data processing goals
Personal data is only collected and processed for the purposes mentioned below:
- Ensure the management and control of the execution of the services offered;
- Sending and follow-up of orders and invoicing;
- Respond to user questions;
- Produce statistics;
- Improve the quality of the website and the products and/or services offered by the Data Manager ;
- Transmit information on new products and/or services of the Data Manager;
- Enable better identification of user interests. Should the Data Manger be required to carry out processing that is not yet provided for in this Charter. In this case, the Data Manager will place an announcement on the website, in order to publicize the changes and to give the possibility, if necessary, of refusing this reuse
Data Retention Period
The Data Manger only retains personal data for the time reasonably necessary for the purposes pursued and in accordance with legal and regulatory requirements. The personal data of a customer are kept for a maximum of 3 years after the end of the contractual relationship between this customer and the Data Manager (either on the pharmacy site or in the mobile application). Shorter storage periods apply for certain categories of data, such as traffic data which is only kept for 12 months. At the end of the retention period, the Data Manager makes every effort to ensure that the personal data has indeed been made unavailable
Data Access and Copy
By means of a dated and signed written request sent to the Data Manager at the address referred to in the "contact details" point of this Policy, the user may, after proving his identity (by attaching a copy of the identity card ), obtain a free copy of the personal data concerning him that has been collected. The Data Manager may require the payment of a reasonable fee based on administrative costs for any additional copies requested by the user. When the user submits this request electronically, the information is provided in a commonly used electronic form, unless the user requests otherwise. The copy of his data will be communicated to the user no later than one month after receipt of the request
Data Rectification Right
By means of a dated and signed written request sent to the Data Manager at the address referred to in the "contact details" point of this Policy, the user may, after proving his identity (by attaching a copy of the identity card ), obtain free of charge, as soon as possible and at the latest within one month, the rectification of his personal data which would be inaccurate, incomplete or irrelevant, as well as complete them if they prove to be incomplete
Personal Data Deletion
By means of a dated and signed written request sent to the Data Manager at the address referred to in the "contact details" point of this Charter, the user may, after proving his identity (by attaching a copy of the identity card ), obtain the erasure of personal data concerning him, when one of the following reasons applies:
- The data is no longer necessary for the purposes of the processing
- The user has withdrawn their consent to their data being processed and there is no other legal basis for the processing;
- The user opposes the processing and there is no overriding legitimate reason for the processing and/or the user exercises his specific right of opposition with regard to direct marketing (including profiling)
- The personal data has been unlawfully processed;
- The personal data must be erased to comply with a legal obligation (under Union law or Member State law) to which the Data Manager is subject
However, the erasure of data is not applicable in the following 5 cases:
- When the processing is necessary for the exercise of the right to freedom of expression and information;
- When the processing is necessary to comply with a legal obligation which requires the processing provided for by Union law or by the law of the Member State to which the Data Manager is subject, or to carry out a task in the public interest or falling within the exercise of the public authority vested in the person responsible
- When the processing is necessary for reasons of public interest in the field of public health;
- When the processing is necessary for archival purposes in the public interest, for scientific or historical research purposes or for statistical purposes and insofar as the right to erasure is likely to render impossible or seriously compromise the performance the purposes of the processing in question;
- When the processing is necessary for the establishment, exercise or defense of legal claims
The Data Manager is required to respond to the user's request as soon as possible and at the latest within one month and to justify his response when he intends not to follow up on such a request. asked. The user also has the right, under the same terms, to obtain, free of charge, the deletion or the prohibition of the use of any personal data concerning him which, taking into account the purpose of the processing, would be incomplete or irrelevant or whose recording, communication or storage would be prohibited or which has been kept beyond the necessary and authorized period
Data recipients and Disclosure to third parties
The recipients of the data collected and processed are, in addition to the Data Manager himself, his employees or other subcontractors, his carefully selected business partners, located in Belgium or in the European Union, and who collaborate with the data Data Manager while processing in the context of the marketing of products or the provision of services. By means of a dated and signed written request sent to the Data Manager at the address referred to in the "contact details" point of this Policy, the user may, at any time and after proving his identity (by attaching a copy of the identity card), oppose the transmission of their data to third parties free of charge. The Data Manager complies with the legal and regulatory provisions in force and will in all cases ensure that its partners, agents, subcontractors or other third parties having access to this personal data comply with this Charter. The Data Manager reserves the right to disclose the user's personal data in the event that a law, legal procedure or order from a public authority makes such disclosure necessary. No transfer of personal data outside the European Union is made
Use and Management of cookies
General principles. This article provides information about the use of cookies on the website. This cookie management policy applies to the website. These are managed by the Data Manager. The website only uses functional cookies to make navigation more useful and reliable. Some of these cookies are essential for the operation of the website, others improve the user experience.
No third-party tracking and user tracking cookie is used on the Pharmacy website
Most web browsers are configured to automatically accept cookies. If the user wishes to personalize their management, he must modify the parameters of his browser. He will find other information on this subject in the “cookie management” point of this provision. By visiting and using the website, the user expressly agrees to the management of cookies described below.
Definition of cookies : A "cookie" is a data or text file that the server of a website saves temporarily or permanently on the user's equipment (computer hard drive, tablet, smartphone, or any other device similar) through their browser. Cookies are not installed by third parties with whom the data Data Manager collaborates. Cookies retain a certain amount of information, such as the language preferences of visitors or the content of their shopping cart. Other cookies collect statistics about users of a website or ensure that graphics appear correctly and that applications work well on the website. Still others allow the content and/or advertising of a website to be adapted to the user
Processing of cookies
Most browsers are configured to automatically accept cookies, but all allow the settings to be customized according to user preferences. If the user does not want the website to place cookies on their computer / mobile device, they can easily manage or delete them by changing their browser settings. The user can also program his browser to send him a notice when he receives a cookie and thus decide whether to accept it or not.
If the user wishes to block and/or manage certain cookies, he can do so by following the link linked to his browser
Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
Chrome: https://support.google.com/accounts/answer/61416?hl=en
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: http://support.apple.com/kb/PH5042
Data Security
The Data Manager implements the appropriate technical and organizational measures to guarantee a level of security of the processing and the data collected with regard to the risks presented by the processing and the nature of the data to be protected adapted to the risks. It takes into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks for the rights and freedoms of users. The controller always uses encryption technologies that are recognized as industry standards within the IT sector when transferring or receiving data on the website. The data Manager has implemented appropriate security measures to protect and prevent the loss, misuse or alteration of the information received on the website.
Please, however, note that there is no 100% reliable security on the Internet. As soon as there is a transfer of data on the Internet, it is potentially accessible and usable by unauthorized persons.
Claim and Complaint
The user can lodge a complaint with the Belgian Commission for the Protection of Privacy at the following address: Commission for the Protection of Privacy Rue de la Presse, 35 1000 Brussels Tel. + 32 2 274 48 00 Fax. + 32 2 274 48 35 commission@privacycommission.be The user can also lodge a complaint with the court of first instance of his domicile. For more information on complaints and possible remedies, the user is invited to consult the following address of the Belgian Commission for the Protection of Privacy: https://www.privacycommission.be/de/node /19254
Contact Data
For any question and/or complaint, in particular regarding the clear and accessible nature of this Charter, the user can contact the Data Manager :
By email: info@pharmaciechatelle.be.
By post: Pharmacie Chatelle SRL - Rue Georges et Jacques Martin, 50/6 - 1200 Brussels.
Applicable law and competent jurisdiction
This Charter is governed by Belgian law. Any dispute relating to the interpretation or execution of this Charter will be subject to Belgian law and will fall under the exclusive jurisdiction of the courts of the judicial district of Brussels
Miscellaneous
The Data Manager reserves the right to modify the provisions of this Charter at any time. The modifications will be published with a warning as to their entry into force.
This version of the Charter dates from 09/2022.